Privacy Policy for Viona Medical Spa

At Viona Medical Spa, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and safeguard your data in compliance with industry standards and regulations, including the A2P process.

1. Information We Collect

When you interact with Viona Medical Spa through our website, we may collect the following information:

  • Personal Information: This includes your name, email address, phone number, and any other contact details you provide when filling out forms or contacting us.

  • Payment Information: When making purchases or booking services, payment information such as credit card numbers may be collected securely.

  • Device Information: Information about the device you use to access our website, including your IP address, browser type, and operating system.

2. How We Use Your Information

The information collected is used for:

  • Providing you with products and services.

  • Processing payments and scheduling appointments.

  • Responding to your inquiries and customer service requests.

  • Sending updates, promotions, and marketing communications (with your consent).

  • Improving our website and user experience.

3. Text Messaging and A2P Compliance

If you opt-in to receive text messages from Viona Medical Spa, you consent to receiving informational and marketing messages via the A2P (Application-to-Person) process. Your phone number will be used for:

  • Appointment reminders.

  • Special offers and promotions.

  • Important notifications related to your treatments and services.

You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from us or by contacting us directly.

4. Data Security

We take your privacy seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All sensitive information, including payment data, is encrypted and stored securely.

5. Sharing Your Information

Viona Medical Spa does not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, but only to the extent necessary and with strict data protection agreements in place.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request the correction or deletion of your personal data.

  • Opt out of receiving marketing communications at any time.

  • Restrict the processing of your data where appropriate.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

8. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at: the information below: